Miguel Cruz
@miguelcruz-csSupport & enablement professional with a background in SaaS, QA, and training. I build systems that help onboard faster, perform better, and stay consistent.
Language Breakdown
Lines of code distribution across 6 owned repositories
I-Shaped Developer
I-shapedSpecialist — deep expertise in HTML
Collaboration Network
Global Impact visualization
Repos
6
PRs
0
Growth
+18%
Top Collaborators
No collaborator data yet.
Coding Streak
Contribution activity over the past year
Dima Kuchin
@kuchin
Harrison Chase
@hwchase17
DonglaiFu
@labuladong
Fatih Kadir Akın
@f
Donne Martin
@donnemartin
Top Repositories
KB content lifecycle, taxonomy, article template, and ownership model — knowledge management case study for mpascualcruz.com
AI voice agent knowledge architecture — live implementation on mpascualcruz.com using Quo/Sona. Case study.
30-60-90 day support onboarding program with phase-gated learning path and team lead checkpoints — case study for mpascualcruz.com
QA scoring rubric with behavioral anchors, weighted dimensions, and calibration system — case study for mpascualcruz.com
Visual assets, diagrams, and framework images for mpascualcruz.com — Support & Enablement portfolio.
A high level flow chart showing customer service pathway
Open Source Impact
Contributions to external projects
No external contributions found.